Refund policy
🔄 Return & Refund Policy
Return and Refund Policy – LOOP & PALS
Customer satisfaction is our priority. If you're not fully satisfied with your purchase, please review our return policy below.
Return Eligibility
- Returns are accepted within 7 days of delivery
- Item must be unused, unworn, and in original packaging with tags attached
- Proof of purchase (order number) is required
Non-Returnable Items
- Items marked as Final Sale
- Items damaged due to misuse or improper handling
- Personalized or customized products
How to Request a Return
- Contact us on WhatsApp at +971 52 437 1089 with your order number and reason for return
- Our team will confirm return approval and provide pickup or drop-off instructions
- Once the item is received and inspected, we will notify you of the refund status
Refunds
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- For Cash on Delivery orders, refunds will be made via bank transfer
Exchanges
We offer exchanges for size or color issues, subject to stock availability.
Damaged or Wrong Item Received
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos for a quick resolution.
GCC Orders
For orders outside the UAE (GCC region), return shipping costs will be borne by the customer unless the item is damaged or incorrect.
Contact Us
For any return or refund queries, reach us on WhatsApp at +971 52 437 1089.