Privacy policy

🔒 Privacy Policy – LOOP & PALS

Last updated: September 24, 2026

LOOP & PALS ("we," "us," or "our") operates this website and related services (the "Services") to provide you with a curated online shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our store, make a purchase, or communicate with us. This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and applicable Shopify platform requirements.

By using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of information:

  • Contact details: name, phone number, email address, shipping and billing address
  • Payment information: payment method details, transaction records (processed securely via our payment partners; we do not store full card details)
  • Order information: items purchased, order history, returns and exchanges
  • Communication records: messages sent via WhatsApp, email, or contact forms
  • Device and usage data: IP address, browser type, and how you interact with our website (via cookies and similar technologies)

2. How We Collect Information

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and website analytics
  • From our service providers, including Shopify, payment processors, and delivery/courier partners

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and delivery across the UAE and GCC
  • Process payments and Cash on Delivery transactions
  • Communicate with you regarding your order status, via SMS, email, or WhatsApp
  • Respond to customer service inquiries and handle returns/refunds
  • Improve our website, products, and customer experience
  • Send promotional offers (only if you have opted in, and you may unsubscribe at any time)
  • Prevent fraud and ensure the security of our Services
  • Comply with applicable UAE laws and regulations

4. Disclosure of Your Information

We may share your information with:

  • Shopify, our e-commerce platform provider, which processes data to operate our store
  • Delivery and courier partners to fulfil shipping across the UAE and GCC
  • Payment processors to complete transactions securely
  • Legal or government authorities, where required under UAE law

We do not sell your personal information to third parties.

5. Data Storage and International Transfers

Your information may be processed and stored on servers operated by Shopify, which may be located outside the UAE. Where this occurs, we take reasonable steps to ensure your data remains protected in accordance with applicable data protection standards.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by UAE law (including tax and commercial record-keeping obligations).

8. Your Rights

Under UAE PDPL, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal retention requirements
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

📱 WhatsApp: +971 52 437 1089
📧 Email: onlineusman83@gmail.com